Covid 19 Terms
Conditions & Policy
PLEASE READ CAREFULLY BEFORE ARRIVAL
Thank you for booking with Trotternish Croft Cottage. Please be assured that in these difficult times we are making every effort to minimise the risks associated with Covid 19 and to ensure that we still offer excellent accommodation and service in as safe a way as possible and within guidelines set out by regulatory bodies.
Some changes to how we operate are now necessary and are listed below. Please do not hesitate to contact us if you have any further concerns or suggestions.
Prior to your arrival Track & Trace information will be requested
We will personally meet you on arrival to hand over Keys. We will stay 2m apart and please forgive us for not shaking your hand as is customary. We will be wearing a face mask and Guests must also wear a face mask upon arrival. Your keys will be disinfected and will be in a small plastic bag.
CLEANING / SERVICING
Prior to your arrival the Cottage will be cleaned to a very high standard as is our usual practice. Extra measures have now been introduced including :- Fog disinfectant spray of all surfaces including soft furnishings. All items in the Cottage will be disinfected including hair dryers, TV remote controls, table lamps and in fact every item present. Some decorative items will temporarily be removed for the 2021 season (Sorry). All consumables in the Cottage, shampoo, soaps, teabags and coffee sachets etc will be new and removed if unused between Guests.
We use a reputable laundry company for our linen and towels and all items are laundered at very high temperatures as per their Covid 19 risk assessment plan.
Please note the following terms and conditions are in addition to or supersede our normal Terms and Conditions as stated when bookings are made.
If you experience any symptoms of ill health which may suggest exposure to Covid 19 or you are advised that you have been in contact with someone who has Covid 19, we ask that you return home immediately and inform us of the situation. Our Normal Cancellation Policy Applies unless evidence is presented confirming a Covid 19 related cancellation i.e. Email from Track & Trace, Positive test result etc. A full refund will be made upon presentation of evidence of any Covid 19 related cancellation. The Proprietors operate a full Covid refund Policy and our decision is final.
If you experience symptoms of Covid 19 whilst staying at the Cottage we ask that you return home as soon as is possible. We may not be able to provide isolation facilities beyond your booking due to commitments to following guests. Your Booking / Arrival at Trotternish Croft Cottage constitutes your agreement to the above conditions.
We must reserve the right to cancel any booking at any time prior to arrival for any reason relating to Covid 19. Including any circumstances out with our control e.g. Government instructions, local outbreak, lockdowns, travel restrictions etc. In the event that we are forced to cancel any booking in advance of arrival, a full refund of all payments will be made immediately. We sincerely hope this will never be necessary but your arrival at Trotternish Croft Cottage constitutes your agreement to the above conditions.
Please note that should your booking require to be altered, cancelled or otherwise changed for any reason relating, directly or indirectly to Covid 19 the Proprietors will not be held liable for any losses incurred or consequential costs of onward travel or alternative accommodation. Your arrival at Trotternish Croft Cottage constitutes your agreement to the above conditions. All Guests use Trotternish Croft Cottage and all of its facilities including parking entirely at their own risk.
We strongly advise all guests to arrange travel insurance which covers all of the above eventualities in the interests of avoiding financial loss or hardship.
A copy of the Trotternish Croft Cottage Covid 19 Risk Assessment is Available on Request